Crisis & Issues Management

NJF is renowned for its expertise in strategic crisis management and communications. We have worked with many destinations, airlines, hotels, tour operators, cruise lines and others throughout their crises. From leading the preparation and planning process to guiding clients through issues and situations of various scenarios and escalations in real time, we help them get back on track or put in place a full recovery plan. Our services run the gamut from developing preparedness plans to operating 24/7 crisis centers. We also monitor traditional and social media, communicate with industry stakeholders and implement comprehensive recovery plans. Whether a client is threatened by a hurricane or a customer complaint, we are always at the ready.